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Exchange/ Refunds

We want your shopping experience at Strut Couture Boutique to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please chat us online, call us at 615-236-6408 (hours are 9:00AM CST-5:00 PM CST Monday-Friday) or email us at customerservice@strutcoutureboutique.com. 

  • We accept items for exchange within 10 business days from the date you placed your order.
  • Anything purchased at a discounted price of 50% off or more is a FINAL SALE and is not eligible for return.
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.

 

  • Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
  • Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
  • Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable.

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